KBL Group (“KBL” in the following) operates Kanzbahr Lines, an NVOCC (see how NVOCCs benefit from xChange) with offices in Malaysia and Indonesia – founded by Mr. Aslam. KBL focusses on export and import shipments and offers their services from Malaysia to India, Pakistan and the Middle East. Their services include Project Cargo, Break Bulk and Freight Forwarding as well as Customs Clearance and Agency Services.
KBL needs to find a creative solution when the demand for containers on core-stretches exceeds their own capacity and once a new customer has a request in a challenging location out of their scope. KBL risks losing the customers if they don’t find containers for that specific stretch.
That’s why KBL uses xChange to search for Shipper Owned Containers (“SOCs” in the following) when there is a deficit of equipment, but a customer is reaching out.
The challenge: Organize SOC container to EVERY location in a short time-span
“Our customers won’t ship their freight with us if we let them wait for too long”
The process of searching and finding SOC containers is not streamlined and can take up to several weeks – a long time for a customer who is waiting for his freight to be shipped.
– KBL reaches out to an existing network of friends and business partners all over the world once a new request is received. The process of finding new partners, reaching out to the right contact person and conducting background-checks is time-consuming and oftentimes takes several weeks.
– And even after KBL has found a reliable partner, they need to set up a legal contract and negotiate terms for SOC use. Besides that, KBL needs to write, proof and follow up on bilateral invoices—not to speak of costly international bank transfers!
– Organizing SOC containers can be a time-consuming process, involving different parties across the globe, a low level of trust and several different emails, calls and expensive tools