Every day, millions of containers are transported – and every third container is empty!

xChange is the world’s first online B2B marketplace to share excess containers with other companies. Our ambition is to become the leading platform for container operations globally and already today, our global customers range from small local container traders to large carriers. As a growing startup in the logistics industry we are permanently on the look-out for great minds to support our team. Currently we are looking for a

Junior Customer Success Analyst (f/m/d)

YOUR TASKS
• You convert our Customer Success Operations into a data-driven business where we can measure, analyze and optimize every aspect of engagement with our customers
• You are responsible for setting up and implementing a monitoring dashboard to visualize customer focused KPIs
• With the help of relevant insights you gain from analyzing customer data you consult and advise our team members and team lead in order to improve our customers activity rate
• You develop efficient solutions and initiatives – and help to implement pilots and process changes to increase the value our customers receive from xChange
• Further, you are in charge of continuously measuring, monitoring and analyzing the impact of actions and process changes

YOUR PROFILE
• You feel highly confident working in a subscription-based SaaS environment and have already been working in a start-up in the field of Customer Success Management
• You are eager to develop a holistic, data-driven view on xChange’s customer engagement
• You have a getting-things-done mentality with a strong business sense and work output-oriented having your targets in mind
• You are curious and think analytical – you are great with numbers and make decisions based on figures and analysis
• You have a sound knowledge of Excel, Redash, SQL or comparable tools
• You have a high personal drive, very good English and communication skills and are a great team player

WHAT WE OFFER
• A dynamic and international team (~25 nationalities across our almost 50 team members!) with extremely flat hierarchies
• A fast-paced work environment and complex intellectual challenges from day 1
• Flexible home-office rules, regular team events and a wide variety of fruits and drinks in the office 😉

If this sounds like you, we’re looking forward to your application! Please send an email to Celia Nielsen.

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