Every day, millions of containers are transported – and every third container is empty!

xChange is the world’s first online B2B marketplace to share excess containers with other companies. Our ambition is to become the leading platform for container operations globally and already today, our global customers range from small local container traders to large carriers. As a growing startup in the logistics industry we are permanently on the look-out for great minds to support our team. Currently we are looking for a

Customer Success Manager – Operations (f/m/d) 

YOUR TASKS
• Daily interaction with our worldwide user-base (particularly for questions, trainings, and operational issues in the transaction process)
• Continuous improvement of user engagement on xChange—with focus on reaction times, data accuracy and transaction volume
• Step-by-step automatization of all client-facing processes in close collaboration with the product team

YOUR PROFILE
• Min. 2 years work experience in (container-)logistics, equipment management, or related fields
• Self-starter with high level of independence
• High personal drive, good communication skills and fun in day-to-day client/lead communication
• Very good English & German language skills, preferably in combination with one additional language

WHAT WE OFFER
• You are the first point of contact for our clients in case of questions, comments and problems—and are therefore our “face” in the market
• You have exciting challenges in a dynamic work environment and a high-growth start-up. No day is like the other!
• Your team is young, international and has extremely flat hierarchies—a great working environment!

If this sounds like you, we’re looking forward to your application! Please send an email to Melanie Grunert.

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